At RG Fibers, customer satisfaction is our top priority. We take pride in delivering high-quality recycled cotton yarn and related products. However, if you are not fully satisfied with your purchase, we offer a transparent and hassle-free return and refund policy.
You may request a return within 7 days of receiving your order.
The item must be unused, unwashed, and in its original packaging.
Proof of purchase (invoice or order confirmation) is required for all returns.
Custom-made or bulk orders are non-returnable unless defective or damaged.
Contact our customer care team at +91 8059200004 or email us at [email@example.com] within 7 days of delivery.
Clearly state your reason for return, and attach relevant photos if the product is defective or damaged.
Once approved, we will provide you with the return shipping address.
The customer is responsible for return shipping costs unless the product was received in damaged or defective condition.
Once the returned product is received and inspected, you will receive a confirmation email.
Refunds will be processed within 5-7 business days to the original payment method.
Shipping and handling charges are non-refundable.
If you have received a defective or incorrect item, we will gladly exchange it at no extra cost. Please initiate the exchange request within 7 days of receiving the product.
Opened or partially used yarn packages
Products damaged due to misuse or improper handling
Sale or clearance items
If you have any questions or concerns regarding your order, please feel free to contact us. We're here to help you with a smooth and stress-free experience.
